Robotron Robotron ist Oracle Platinum Partner
Robotron Datenbank-Software GmbH

Robotron product support for energy industry

Support and customer service in accordance with your requests

We offer for the use of our Energy Data Management (EDM) products support and customer service according to your individual requirements. Our service spectrum is divided into technical support including hotline, services and specialist support.

Technical support

Technical support fulfills the services agreed in the service level agreement. The telephone hotline available at fixed service times and the accessibility of the helpdesk in the Web around the clock are included. In addition, we offer hotline support at extended service times and 24*7 hours telephone standby duty. A stable and efficient remote maintenance of your EDM system forms the basis of technical support. You have the choice between varying service levels with different response times. The standard service contains the provision of bug fixes and patches. If you desire, we realize regular updates of applications.

Services

Additionally, we offer manifold services that will be individually charged. Those comprise for instance the patching of Oracle basis software, technical advice, tuning, reorganization and migration in a new system environment.

Specialist support

The specialist support helps you concerning questions of operating our systems as well as the modeling and configuration of EDM processes with the help of Robotron’s Energy Market Suite. You can draw long-standing knowledge from our employees in the planning of basis process chain and continuing workflows. As a rule, services will be billed on the basis of a contingent.

Should you still have any questions, please, don’t hesitate to contact us. We gladly give you some advice.

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Contact

Sabine Pflüger

Sabine Pflüger
Tel: +49 351 25859-2940
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